AADHAR – a look into Grievance Portal
Everywhere there was a hurry to link AADHAR for every other thing like Bank account, PAN card, etc.
My father being a senior citizen had now enrolled for the fifth time to get an AADHAR number/card. We have been trying couple of follow up, multiple email threads to PMO office; social media and what not, just to get his AADHAR number. Finally I thought of giving up.
But, by then Government had almost mandated it for Bank account and December was nearing. We had to get his AADHAR is what I and my sister decided. But “How” was the question! I am not any great follower or fan of Modi, but I appreciate the good job done. At least he is trying to do his best with all these greedy officers and corrupt ministers, and looking towards a better system. But, when his Government mandated this AADHAR, and getting it was a tough job, I too started cursing him just like any other common man. Then, I felt if he can move a step forward for our betterment, if my colleagues or friends have no issues using SSN (Social Security Number) in USA, why can’t I help by using AADHAR for our own good.
Though the idea is not bad, or the reason behind mandating it is good, its implementation techniques that have been adopted or officers who are working for it, seems like have not clear idea on it or they lack technical knowledge about it. This is what I used to tell my mother whenever she used to complain about this issue. But, when it was so tough to get it for my father, I felt it’s really a meaningless system.
Yet, I was not ready to give up being one of the supporters of Digital India. I felt, somewhere something is missing. I should look for more options to get this resolved. I had a strong feeling that there should be some online digital solution available for this, if Modi really meant digital and wanted to support it.
Centralized Public Grievance Redress And Monitoring System (CPGRAMS):
I started searching for it over the Internet and found the following – https://www.pgportal.gov.in/ –
“Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web-enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG)”
We decided that, we would lodge a grievance here and watch for its resolution. After some more research, found that, any grievance should be registered under the right ministry.
Below is the newer version of the portal, which requires registration. When I used it in November, I did not register. I used the option – go to earlier version now.
Anyway, registration or login is mandatory now. May be for easy tracking.
Then, I lodged the grievance under incorrect ministry – Ministry of Communication and Information Technology, and received the message next day – “grievance disposed”. I wasn’t surprised as I expected no resolution. It was just a try. Then, being curious, I just looked for reason and it was mentioned incorrect ministry, then I lodged again under the right ministry, hoping at least something might happen.
The right ministry for AADHAR is – “Ministry of Electronics and Information Technology”.
The real flow
We were so curious, every next hour we used to check the grievance status and finally fell asleep. Next day, I had totally forgotten it. But, suddenly around 12 PM while I were checking my mails, I found an email from CG portal that, my grievance has been forwarded to central head at Delhi from the ministry! An action taken in a day for the online complaint lodged within 12 hours by Indian Government system! A real delightful surprise of course!
Next day it was transferred to the regional office in Bangalore. Ah! It’s Karnataka and our own state departments need almost more than ten days to respond. Finally, after 2-3 email follow up there was a response from the regional officer.
The reason was below –
3-4 years ago, when smart card project was launched (similar to AADHAR), his data was digitally captured. The new project never left it go waste, but used the same. Hence, even after multiple enrolments, he used to get, “this enrolment is under manual verification” and finally no AADAHAR number was getting generated and he used to register again and again. After following up again, and giving my mobile number, the regional officers called me and gave his AADAHR number.
For security reasons, it was not mailed to me (Please note – it was not communicated in any security risk or privacy risk way, but after verifying couple of data of mine, they agreed to give me the AADHAR number over the phone). Then, my father had to take it to AADHAR enrolment for finger print and iris capturing and link the number to the right data and secure it. Finally, now he has got his AADHAR card.
Now, I am a fan of Modi, not because my problem was resolved, but because he has courage to start such steps towards development even in India and use the technology for the betterment of country. Kind request to ministers and officers, if you cannot make use of it, don’t simply blame the system. Do not confuse people by giving misleading data. Just give a try like me, obviously there will be flaws but, not as much as you think. Before commenting, just check the reality and facts. Just blindly following others or misunderstanding a single statement will lead your life to confusion.
Using the portal, you can try out other options as well, send reminders to the officers with whom your current grievance is lying or call them over mobile number and follow up. Also, send a reminder over the portal itself using the grievance registration number sent to your email or login account. Try it now!
Quick note in Kannada
ನಿಮ್ಮ ಆಧಾರ್ ಕಾರ್ಡ್ ಇನ್ನು ಬಂದಿಲ್ಲವಾದಲ್ಲಿ ಇದನ್ನುಒಮ್ಮೆ ಪ್ರಯತ್ನಿಸಿ ನೋಡಿ –
ಅಂತರ್ಜಾಲದಲ್ಲಿ “https://pgportal.gov.in/” – ಇಲ್ಲಿಗೆ ಭೇಟಿ ಕೊಟ್ಟು, ಇಮೇಲ್ ಐಡಿ ಮೂಲಕ ನೋಂದಾಯಿಸಿ. ನಂತರ, “Ministry of Electronics and Information ಟೆಕ್ನಾಲಜಿ” ಆರಿಸಿಕೊಂಡು ನಿಮ್ಮ ದೂರನ್ನು ದಾಖಲಿಸಿ. ನೋಂದಾಯಿಸಲು ಬಳಸಿದ ಅಂಕೆಯ ಮೂಲಕ ಮಾಹಿತಿ ಪಡೆದು ಸಂಬಂಧ ಪಟ್ಟ ಅಧಿಕಾರಿಗಳಿಂದ ಮಾಹಿತಿ ಪಡೆದುಕೊಳ್ಳಿ .